Refund & product issue policy

We want you to be happy with every order. If something isn't right, here's how we help.

When you can request a refund

Your item arrived damaged or broken.
Your item is defective or not working as described.
You received the wrong item.
The item is significantly different from its description.

How to request

Go to My orders and open the order.
Use the Report a problem / request a refund section.
Choose a reason, describe the issue and attach a photo if you can.
Submit — our support team reviews every request.

What happens next

Our team reviews your request and will either approve or reject it. If approved, we record the refunded amount on your order — your original order total is always preserved for your records. Depending on the item's condition we may return it to saleable stock or mark it as damaged.

Timelines

Please report issues within 7 days of delivery. Approved refunds are typically processed within 3–5 business days.

Questions? Open a support ticket or contact us.